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FAQs


SHOPPING & PAYMENT

Which payment methods do you offer?

We offer the following payment methods:

Visa, Master Card, American Express, Paypal, Apple Pay. 

How can I use my discount code?

If you have a discount code (lucky duck!) you can add the code in at checkout. To do so, simply type in the discount code in the box 'discount' and click Apply.
If you want to remove the discount code from the input box, then click the X button above the code.

Which size is the right one for me?

Here you can find the links to our size guide and our guide to measuring your size here

Please note, we've listed on the individual product descriptions if we recommend that you size up or down from the standard size guide depending on the individual cut and sizing of some products. Additionally, certain products come in a one size option, and that will be listed on the product descriptions as well! 

SHIPPING & ORDER STATUS

 

How long does shipping typically takes?

For more information on our fulfilment and shipping times please click here.

 
 Where is my order?
As soon as your product is shipped, you will receive a shipping confirmation from us containing a tracking code. With that code, you can track the status of your shipment using your country's local postal service (see our shipping page for links and more information). If you have not received a shipping confirmation, your order is likely still being processed and packaged up for send out. If you have not received a shipping confirmation from us within 14 days of placing your order, please contact us.
How come I did not receive all my items at one time?

Relax lovely, most likely you've ordered a couple of items from a few of our suppliers, or supply locations! As such, they are likely being packaged up and sent out in separate packages! 

If you didn't receive separate shipping notifications per package after 14 days just shoot us an email and we'll locate your additional items for you!  

 

You sure will - so please ensure you enter the correct email address on checkout so we can get in contact with you and let you know when your items are on their way!

 

Will I receive notifications about my order´s status?

Order confirmations will be sent to the email listed on your order once you place one. Therefore, please ensure that your email address is correct. If you have not received an order confirmation email please also be sure to check your spam as some email providers may send the emails there.

 

Shipping confirmations will be sent when your order is fulfilled and the tracking ID created before shipment. Please feel free to contact us if you don't receive any notification within 14 days. 

How can I cancel my order? 

In the time between placing your order and the shipment of the items it is possible to cancel the order.  Please contact us directly if you want to cancel your order.

As soon as our customer service team has successfully cancelled your order, you will receive an email notification and payment returned to the payment method you used on checkout. Please ensure that your email address is correct. 

If you don't receive any order or shipping information, please reach out to our customer experience team for more information here. 

How can I make a return?

Yes - we offer a 100% refund on items that are returned on their original condition within 14 days from date of delivery.

We also have tow returns locations around the world so that none of our customers ever have to ship a return too far. Our returns locations are in Madrid Spain, Mexico City Mexico.

Please read more information on our return policy and how to make a return here.